Return, Refund & Cancellation Policy

Effective Date: January 1, 2026

Welcome to White Dragon. We value your business and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, this policy outlines how returns, refunds, and cancellations are processed.

1

Order Cancellation

You have the right to cancel your order within 7 days from the date you received the item.

To initiate a cancellation, you must inform us with a clear statement through WhatsApp or email before returning the item.

2

Refund Terms

  • Refunds are processed within 2 business days after we receive the returned item.
  • We will reimburse 80% of the product value (excluding tax and shipping charges).
  • Shipping charges are non-refundable.
  • Items on clearance sale are not eligible for refunds.
3

Conditions for Returns

To be eligible for a return:

  • The item must be returned within 7 days of delivery.
  • The item must be in its original packaging and condition.
4

Items Not Eligible for Return

  • Custom-made or personalized items.
  • Unsealed items that cannot be resold due to hygiene reasons.
  • Items that are inseparably mixed with other goods post-delivery.
5

How to Return Items

When returning goods, you are responsible for the cost and risk of the return shipment. Use a reliable and trackable courier service. We cannot refund items that are lost or damaged during return transit.

Please send returns to the address below:

White Dragon Returns Dept.
Address: A-300, Hanuman Seri, Pramukh Park, Pandesara, Surat, 395007

6

Contact Information

If you have questions about returns or refunds, our support team is here to help you:

By placing an order with White Dragon, you agree to abide by the terms of this policy. Thank you for shopping with us.

By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Return, Refund & Cancellation Policies.