We accept cancellation of orders before they are shipped. If you wish to cancel your order, please contact our customer support team immediately. Cancellations cannot be accepted once the order has been dispatched.
Thank you for shopping with White Dragon. We are committed to providing the best experience possible. If you are not entirely satisfied with your purchase, we're here to help.
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Cancellation Policy
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Return Policy
You may return most new, unopened items within 7 days of delivery for a full refund. To be eligible for a return:
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
To initiate a return, please contact us at support@whitedragon.com with your order details.
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Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed within 7 – 10 business days. Refunds will be issued to the original payment method used during checkout.
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Shipping Charges
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item was delivered damaged or defective.
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Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@whitedragon.com with photos of the damaged product. We will review and initiate a replacement or refund at no additional cost.
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Contact Us
If you have questions regarding this policy, or need assistance, our team is here to help:
Email: whitedragon4252@gmail.com
Phone: +91-78746 71813